Frequent Asked Questions (FAQ)

General Information

ScoreMyBag is a service that provides exclusive drop alerts for luxury Hermès bags, helping you to score your dream bag with no upfront cost.
New customers can try out our service for free, gaining access to exclusive Hermès drop alerts. Subscribe through our Telegram https://t.me/scoremybag_bot to start your free trial.
After your free trial, you can maintain your subscription and continue enjoying exclusive Hermès drop alerts.

Alternatively, you have the flexibility to cancel the service at any time before the trial period concludes, directly through our Telegram bot – https://t.me/scoremybag_bot
Thank you for your interest in our service! To subscribe, please visit our Telegram bot at https://t.me/scoremybag_bot.
Certainly, subscribers can cancel their subscription anytime using our Telegram bot at https://t.me/scoremybag_bot.

However, please be aware that we do not offer refunds for any remaining subscription period upon cancellation.
Our alert service encompasses a variety of bags offered on the Hermès online store, such as the 24/24, Bolide, Constance To Go, Constance Slim Wallet, Della, Evelyne, Garden Party, Geta, Halzan, Herbag, In-the-Loop, Jypsiere, Kelly To Go, Lindy, Picotin, Roulis, and Verrou.

Please be aware that the Hermès online stores do not stock the Birkin, Kelly, or Constance.

Securing Your Dream Hermès Bag: Expert Tips

Generally, releases predominantly take place from Monday to Friday, with fewer occurrences on Saturdays and Sundays. Below are the estimated release times for Hermes online stores that experience relatively frequent restocking (subject to change):

🇦🇺 Australia: 7am – 9am Australian Eastern Standard Time
🇨🇳 China: 8am – 12pm Beijing Standard Time
🇫🇷 France: 4pm – 7pm Central European Summer Time
🇮🇹 Italy: 4pm – 7pm Central European Summer Time
🇯🇵 Japan: 9am – 11am Japan Standard Time
🇰🇷 Korea: 9am – 11am Korea Standard Time
🇬🇧 UK: 4pm – 7pm British Summer Time
🇺🇸 US: 9am – 12pm Eastern Time
Account Integrity:
  • Only place orders through your home country’s Hermès website.
  • Ensure you use a genuine local address; global shipping service addresses are not accepted.
  • Use a local credit card for payment.
  • Access the website from a local IP address.
Speed:
  • Subscribe to our service to receive notifications about restocks, ensuring you’re among the first to know.
  • Pre-login to your account during the estimated restock period to expedite the checkout process.
  • Add an item to your cart and then remove it to bypass Hermès’ anti-bot checks during checkout.
  • Maintain a high-speed internet connection for swift navigation.
Payment (listed in order of priority):
  • Apple Pay (iOS only): Enjoy one-click purchasing convenience without the need to log in beforehand. However, you’ll need to ensure that you’ve set up your payment information and shipping address on your phone in advance.
  • PayPal: Selecting PayPal as your payment method on the Hermès website ensures that the stock is immediately reserved for your purchase. However, it’s important to note that PayPal checkout may not be available in all countries.
  • Credit Card: Consider entering your credit card information into the browser’s auto-fill function beforehand to expedite the checkout process. Alternatively, you can utilize a browser extension for auto-fill during checkout.
Avoid Blocking:
  • Refrain from excessively refreshing the page to avoid triggering security measures.
  • If blocked, try switching your mobile device’s flight mode on and off to change the IP address, or renew the IP address via your router for desktop/ laptop devices, or change computer/ browser.
Order statuses typically include:
  1. Pending Payment
  2. Order Approval
  3. In Preparation
  4. Shipped
If your order status shows ‘Order Approval,’ there’s a high probability that your order is secure. Please be patient while awaiting the arrival of your item.
This issue may arise due to Hermès’ website synchronization problem. To address it, you can try the following steps:
  • Scroll up and down the page
  • Try refreshing the page every few seconds
  • Switch to a different browser or device
  • Change your IP address and refresh the page.
If the product still does not appear after a few minutes, it’s advisable to refrain from further refreshing.
It indicates that the item is presently unavailable for purchase. In such instances, you can attempt refreshing the page or revisit after a brief interval, as sometimes items become available to ‘Add to cart’ after a short delay, typically around 1 minute.

Alternatively, you can explore other items or opt to wait for future restocks.
Given Hermès’ anti-bot detection system, your IP might be flagged as suspicious and temporarily blocked. To refresh your IP and restore access to the website, you can consider these options:
  • Toggle your mobile device’s flight mode on and off to alter the IP address.
  • Renew the IP address through your router for desktop or laptop devices.
  • Experiment with different browsers.
  • Try accessing the website from another computer or mobile device.